Terms of Service

1. About these terms

These Terms of Service apply when you access vantkeyai.com, submit an enquiry, book a consultation or engage Vantkey AI (Pty) Ltd for services. By using the website, you agree to these terms. If you become a client, an accepted proposal, statement of work or written service agreement may contain additional or different terms. Those specific written terms will take priority if there is a conflict.

2. Our services

Vantkey AI provides services that may include social media management, content systems, website and landing-page creation, customer relationship management setup, workflow automation, lead follow-up systems, integrations, reporting and related consulting. The exact scope, deliverables, timing and price of client work will be stated in a proposal, quotation, statement of work or other written agreement.

3. Enquiries and consultations

Submitting a form, sending a message or booking a consultation does not by itself create a client relationship or require either party to proceed. Information discussed before a written agreement is accepted is preliminary and may change after discovery, technical review or confirmation of third-party costs.

4. Proposals, fees and payment

• Fees, deposits, payment dates, recurring charges and included work will be set out in the applicable written proposal or agreement.
• Third-party subscriptions, advertising spend, platform fees, domains, hosting and paid tools are excluded unless expressly included.
• Work outside the agreed scope may require a revised quote or written approval for additional fees.
• Where applicable, invoices must be paid by the stated due date. Delayed payment may delay delivery or result in services being paused, subject to the applicable agreement and law.

5. Your responsibilities

You agree to provide accurate information, timely feedback, approvals, brand assets, content and authorised access reasonably required to perform the services. You are responsible for:

• confirming that material you supply may lawfully be used;
• reviewing and approving content, claims, configurations and deliverables before publication or launch;
• maintaining the security of accounts and credentials under your control;
• complying with platform rules and laws applicable to your business, industry, advertising and communications; and
• responding to leads and customers unless response management is expressly included in the agreed scope.

6. WhatsApp and email communications

If you request contact or opt in to marketing, Vantkey AI may communicate with you through WhatsApp or email. Our published WhatsApp link opens a direct messaging conversation. Message frequency may vary according to your enquiry, project or preferences.

You may opt out of promotional communication at any time by asking us in WhatsApp, using an unsubscribe option where provided, or emailing [email protected]. We may still send necessary transactional, security or service-related messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that provide support services, such as customer service or communications infrastructure. WhatsApp originator opt-in data and consent will not be shared with third parties for their own marketing.

7. Third-party platforms

Our services may rely on third-party platforms such as website hosts, CRM systems, communication providers, social networks, advertising platforms, analytics services and integration tools. Those services are governed by their own terms and privacy policies. Vantkey AI does not control their availability, policies, approval processes, algorithms or changes and cannot guarantee uninterrupted access or a particular platform outcome.

8. Artificial intelligence and automation

AI-assisted tools and automated workflows can improve efficiency but may sometimes produce incomplete, inaccurate or unsuitable output. Human review remains important. You are responsible for reviewing and approving material relating to your business before it is published or relied upon. Unless specifically agreed in writing, our services do not provide legal, financial, medical or other regulated professional advice.

9. Results and performance

Marketing, social media, lead-generation, website and automation results depend on many factors outside our control, including your offer, pricing, market conditions, budget, response time, audience, platform behaviour and supplied information. We do not guarantee rankings, reach, leads, sales, revenue, platform approval or any specific commercial result unless an express written guarantee is included in the applicable agreement.

10. Intellectual property

Each party retains ownership of intellectual property it owned before the engagement. Ownership and permitted use of custom deliverables will be determined by the applicable proposal or agreement and may depend on full payment. Vantkey AI retains ownership of its pre-existing methods, frameworks, templates, know-how, reusable code and general tools unless expressly transferred in writing. Third-party assets remain subject to their respective licences.

11. Confidentiality

Each party should protect non-public business, technical and commercial information received from the other and use it only for the intended engagement. This does not apply to information that is public through no breach, already lawfully known, independently developed, received lawfully from another source or required to be disclosed by law.

12. Privacy and personal information

Our handling of personal information is described in the Vantkey AI Privacy Policy. Clients remain responsible for the legality of the personal information, consent and instructions they provide to us. Where we process personal information for a client, the parties may agree to additional data-processing terms appropriate to the service.

13. Acceptable use

You may not use our website or services to:

• break the law, infringe rights or mislead, defraud, threaten or harm others;
• send unlawful spam or communications without required consent;
• upload malicious code, interfere with security or attempt unauthorised access;
• collect or process personal information unlawfully;
• misrepresent your identity, authority, products or services; or
• use our work in a way prohibited by an applicable platform or third-party licence.

14. Changes, delays and dependencies

Timelines may depend on client feedback, approvals, access, third-party platforms and information supplied to us. We will communicate material delays that we become aware of. A change to the agreed scope, repeated revision or delayed client input may require an adjusted timeline or fee.

15. Suspension and termination

Cancellation, notice periods, refunds, handover and termination charges for paid work will be governed by the applicable proposal or agreement. We may suspend or end access to services for material breach, unlawful use, security risk or non-payment, subject to applicable law and any agreed notice or remedy period.

16. Website availability and disclaimers

We aim to keep the website and services available and accurate, but they are provided subject to maintenance, technical limitations and third-party dependencies. To the extent permitted by law, the website and general information are provided without a guarantee that they will always be uninterrupted, error-free or suitable for every purpose.

17. Liability

To the extent permitted by applicable law, neither party will be liable to the other for indirect, incidental or consequential loss arising from the website or services. Any more specific limitation of liability will be stated in the applicable written agreement. Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under South African law.

18. Events outside reasonable control

Neither party will be responsible for a delay or failure caused by events outside its reasonable control, including widespread network or platform outages, power or telecommunications failures, natural disasters, civil disruption or changes imposed by authorities or third-party platforms. The affected party should communicate the impact and resume performance when reasonably possible.

19. Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute will be handled in accordance with applicable South African law and any dispute process agreed in writing between Vantkey AI and the client.

20. Changes to these terms

We may update these Terms of Service when our website, services or legal obligations change. The latest version will be published on this page with a revised effective date. Material changes affecting an existing paid engagement will be handled under the applicable agreement.

21. Contact us

Questions about these terms may be emailed to [email protected] or sent through our WhatsApp channel.